Klartext Portal – The Information Site for HEIDENHAIN Controls

Do you have technical questions and need support?

Especially if you need technical support, the helpline team can provide detailed advice and information on measuring systems, controls, and NC and PLC programming. Moreover, the on-call service upon machine breakdown provides telephone support and can deliver goods even beyond the regular office hours. As you can see, we do everything to keep your production up and running.

NC programming
+49 8669 31 -3103
NC support
+49 8669 31 -3101
PLC programming
+49 8669 31 -3102
Encoders / 
machine inspection
+49 8669 31 -3104
APP programming
+49 8669 31-3106
Kundendienst_Reparatur_V01
Helpline hours:
On-call service
Monday – Thursday
7:00 a.m. – 4:30 p.m.
Friday
7:00 a.m. – 3:00 p.m.
Monday – Thursday
4:30 p.m. – 8:00 p.m.
Friday 3:00 p.m. – 8:00 p.m.
Saturday and (regional) holidays
8:00 a.m. – 6:00 p.m.

We also help you on site.

However, not all problems can be solved over the telephone. For our service engineers, on-site servicing is a matter of course—all around the world. Do you have a complaint, need parts or an exchange unit? Please contact our domestic or foreign representatives, who will help you process your matter.

Germany
+49 8669 31 -3121
Outside Germany
+49 8669 31 -3123
Kundendienst_Schaltschrank

HEIDENHAIN Helpline for complaint management, service agreements, and fundamental questions about servicing

When calling us, please have the device model and HEIDENHAIN ID number at hand.

Coordination team
+49 8669 31 -3135
Kundendienst_Tastertausch